health insurance

I am really angry at the implication that I am somehow being unreasonable in expecting that my health insurance would continue without interruption when they stopped sending the bills to my former employer and started sending them to me. (Especially considering they told me explicitly that I would go on sending the same premiums to the same address as before, and would keep the same policy with the same policy number.) I have mostly managed to avoid expressing anger *at* the clerks on the phone, because I believe the problem is not their fault, but that belief starts to slip when people from both the HMO and Commonwealth Choice tell me to calm down, I should not expect an immediate response. They sent the information Feb 2, and I should be patient and trust that the database will be updated within 24-48 hours. You know, I don't trust them anymore.